Welcome to the official Rules page for The Pokies 114. This page explains the core terms and conditions that govern use of our gaming platform. We tested the user flows and reviewed our internal policies to present clear, actionable guidance so you know what to expect when registering, depositing, wagering and withdrawing. These rules are legally binding between you (the player) and The Pokies 114 (the operator). By creating an account and using our services you agree to comply with these rules in full.
Our company was established in 2021, with registration details on file and operations based in Costa Rica. The Pokies 114 operates under applicable regulations and complies with standards promoted by PAGCOR and recognised industry practices to provide a safe and competitive gaming experience.
We recommend you read this page in its entirety before you register. If you disagree with any point outlined here, do not proceed with account registration or any wagers. We reserve the right to modify these rules; any changes will be published and will take immediate effect as per our update policy described below.
| Topic | Summary |
|---|---|
| Minimum Age | You must be of legal gambling age in your country of residence to play. |
| Account | One account per person unless authorised by The Pokies 114. Accurate personal details required. |
| Deposits | Use your own payment method. Deposit processing times vary by method. |
| Withdrawals | Subject to verification and playthrough requirements (e.g. 1x PayID, 3x Credit Card). |
| Bonuses | Bonuses have specific rules. Misuse or abuse may lead to cancellation of bonus funds and winnings. |
| Game Malfunctions | We may void bets or take corrective action if a malfunction occurs. |
Below we expand on the main categories so you can find precise answers and understand how we operate in practice. Our content reflects what we tested across typical registration, deposit and withdrawal flows and what our compliance team enforces.
The Pokies 114 provides a digital gaming service accessible via desktop and mobile devices. These rules apply to all areas of the platform and govern interactions between you and The Pokies 114. We may amend or update these terms to reflect changes in law, regulatory guidance, or improvements to our services. Any changes will be published on this page and we will notify active account holders where required by applicable law.
To use The Pokies 114:
We conduct periodic checks and may request proof of age or identity. We tested our verification process and found that providing valid government-issued ID and a proof of address document resolves most holds within a short period.
When opening an account you will be asked for accurate personal details such as full name, date of birth, email address and phone number. You must keep this information up to date. Our registration checks include automated validation against public records where available and manual review when discrepancies arise.
Account security is your responsibility. Do not share your password and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, identity theft or suspicious activity is detected.
We allow one primary account per individual unless expressly permitted by The Pokies 114. Multiple accounts, use of duplicate identities, or using the same payment method on different accounts is not permitted and may lead to account suspension and cancellation of winnings.
Deposits are credited to your account once the payment provider confirms transfer of funds. Our available payment methods and maximum/minimum limits are listed in your account’s cashier section.
In testing, PayID transfers posted quickly while some card deposits required 1–2 business days depending on issuer processing lifecycles.
We endeavour to process withdrawal requests promptly. Processing time is composed of our internal review and the time your financial institution takes to complete the transfer.
| Payment Method | Playthrough Requirement | Typical Processing Note |
|---|---|---|
| PayID | 1x of deposit | Often fastest; subject to bank cut-offs |
| Credit/Debit Card | 3x of deposit | May take longer due to issuer checks |
| Other Methods | Refer to cashier for specific terms | Times vary by provider |
Before we release funds, we may ask you to verify your identity and ownership of the payment method. If a withdrawal is returned by your bank, we will contact you to arrange an alternative method. We do not charge withdrawal fees, however your bank or payment provider may apply fees.
Bonuses and promotions at The Pokies 114 have explicit conditions. These include eligible games, wagering requirements, expiry windows and maximum bet limits while a bonus is active. Our testing shows that most bonus offers are clearly tagged with their terms within the promotion section, but you should read the terms before accepting any offer.
We reserve the right to withhold or reverse any winnings arising from abuse or exploitation of promotional offers.
To maintain fair play, the following actions are prohibited:
We monitor gameplay patterns and deploy analytics to detect irregular activity. If our monitoring or partnered providers identify probable manipulation, we will take corrective action including voiding wins and referring cases for prosecution if criminal behaviour is suspected.
If a game error or malfunction occurs you should not try to capitalise on unexpected behaviour. We will investigate any reported malfunction with our software partners. Where a malfunction affects game results or player balances, The Pokies 114 may at its discretion:
Our investigations typically involve logs, timestamps and third-party provider records. In our experience, resolution times vary with complexity and can take from a few hours to multiple business days.
To comply with AML laws and to protect both our players and the platform, we may temporarily hold accounts or funds pending verification. Typical documentation requests include:
| Document Type | Purpose |
|---|---|
| Government ID | Verify name and date of birth |
| Proof of Address | Confirm residency and billing address |
| Payment Method Evidence | Confirm ownership of the card or wallet used |
We tested the verification path: providing clear scans or photos of requested documents with matching account details significantly reduces hold times. We will securely store documentation for as long as required and handle it according to our privacy practices.
If you breach these rules, we reserve the right to take the following actions at our sole discretion:
Where suspension or closure occurs, we will inform you of the reason unless doing so would impede an investigation. Funds may be returned to you after completion of checks in accordance with applicable law and our internal policies.
The Pokies 114 operates under the regulatory framework applicable to our registered business. Disputes that cannot be resolved amicably will be handled according to the dispute resolution processes described in our full Terms of Use and by the legal jurisdiction stated in those terms.
Your privacy and data security are priorities. We collect personal information necessary to operate accounts, process payments, and comply with legal obligations. Personal data is processed securely and only for specified purposes. For more details consult our Privacy and KYC policies available within your account or on request.
We are committed to promoting responsible play. Our platform provides tools and resources to help you control gambling activity including deposit limits, session limits, reality checks and self-exclusion. We tested these features and found them functional and accessible from the account settings section.
The Pokies 114 may change these rules for reasons such as regulatory updates, fraud prevention, or operational improvements. Where we make material changes that negatively impact existing account holders, we will publish the update and, where required by law, notify affected players. Continued use of the service after changes implies acceptance of the updated rules.
We aim to resolve player complaints promptly and fairly. If you have a dispute please contact customer support with full details including account ID, transaction IDs and times. We will investigate and aim to respond within a reasonable timeframe. If you are not satisfied with our response, escalation options are available under the dispute provisions set out in our full Terms of Use.
To bring these rules to life, here are real-world scenarios we tested during review of our platform:
These examples are illustrative and do not cover every possible outcome. They reflect how we apply the rules consistently and transparently where incidents occur.
If you need assistance, our customer support team can help with account queries, verification requests and dispute handling. When contacting support, provide your account ID and detailed information about the issue to speed resolution. Support operating hours and contact methods are listed in your account interface.
Before you play at The Pokies 114, make sure you have completed this quick checklist:
We continually test our platform and update these rules to reflect operational realities and regulatory best practice. The Pokies 114 is committed to fair play, transparent operations and protecting our players. If you have questions about any specific rule or feel a decision has been applied incorrectly to your account, reach out to our support team — we will investigate and provide a clear explanation.
Thank you for choosing The Pokies 114. Play responsibly and good luck.
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